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Support

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+44 77 6323 0420

FAQ

How easy is it to set up the Stable 1 system in my stable?

Setting up the Stable 1 system in your stable can vary in difficulty depending on your specific situation.
 

However, our goal is to make the installation process as simple and accessible as possible. Please contact us to discuss your specific needs and ensure a smooth setup.

Do I need any special equipment or technology to use Stable 1?

To use Stable 1, you will need modern surveillance cameras and internet access. Depending on your specific situation, you may require a WiFi modem or Starlink, which are included in the package.

How does Stable 1 ensure the privacy and security of my data?

Stable 1 ensures the privacy and security of your data. 

All data transmitted between your devices and our servers is encrypted to prevent unauthorized access.
We use highly secure servers with multiple layers of protection to store your data.
We conduct regular security audits and updates to our systems to identify and mitigate any potential vulnerabilities.

How accurate is the incident detection feature, and how does it differentiate between normal and concerning behaviors?

The incident detection feature of Stable 1 is highly accurate, utilizing advanced algorithms and machine learning to monitor and analyze your horse's behavior.

How accurate is the incident detection feature, and how does it differentiate between normal and concerning behaviors?

Setting up the Stable 1 system in your stable can vary in difficulty depending on your specific situation.
 

However, our goal is to make the installation process as simple and accessible as possible. Please contact us to discuss your specific needs and ensure a smooth setup.

What happens if there is a false alarm or a detection error?

If there is a false alarm or a detection error, you can always view the live video feed of your horse through the Stable 1 system. This allows you to quickly assess the situation in real-time and determine if there is any cause for concern.

In any case of doubt about your horse’s health, we strongly recommend consulting with a vet.

Our system is designed to assist you in monitoring your horse, but professional veterinary advice is crucial for ensuring your horse’s well-being.

What type of customer support do you offer, and how can I reach out?

We have 24/7 online support: Our team is available around the clock to assist you with any issues or questions you may have.

How does Stable 1 handle updates and upgrades? Will my system become outdated?

Stable 1 handles updates and upgrades seamlessly to ensure your system remains current and efficient. It includes all new features, so you always have the latest version of the system. These updates happen in the background, ensuring there is no disruption to monitoring or use of the app.

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